Thank you for shopping at Gems International Auctions. This policy outlines our shipping procedures, delivery timelines, and related terms. By placing an order, you agree to these terms.
Shipping Options & Delivery Times
We offer worldwide insured shipping via trusted carriers:
- FedEx / DHL / UPS (Express): 7–10 business days (varies by customs clearance).
- Economy Shipping: 14–21 business days (tracking included).
Note: Delivery times are estimates and may vary due to customs, weather, or carrier delays.
2. Shipping Costs
- Calculated at checkout based on item weight, destination, and carrier.
- Free shipping promotions (if applicable) will be clearly stated on product pages.
3. Order Processing Time
- Orders are processed within 1–2 business days (excluding weekends/holidays).
- You’ll receive a tracking number via email once shipped.
4. International Shipping
- We ship globally but charge in USD only. Your bank will convert the amount to your local currency.
- Customers are responsible for import taxes/duties, which vary by country. Check your local regulations.
5. Insured & Tracked Deliveries
- All shipments include insurance against loss/damage.
- Signature may be required for high-value orders.
6. Customs Delays
- Delays due to customs inspections are beyond our control.
- Provide accurate address/contact details to avoid holds.
7. Lost or Damaged Packages
Contact us immediately at info@gemsinternationalauctions.com with your order number and:
- Damaged items: Photos of the package/gemstone.
- Lost items: Tracking details and carrier correspondence.
- We’ll file a claim with the carrier and resolve the issue promptly.
8. Returns & Refunds
- See our Refund Policy for details. Returns must include original packaging/certificates.
Questions?
Contact us at info@gemsinternationalauctions.com or call +66%20630727366 .