Frequently Asked Questions
We offer a 14-day refund policy from the date of delivery. If you are unsatisfied with your gemstone, you may return it in its original condition with all certificates and packaging for a full refund (excluding shipping costs). Custom or special-order items are non-refundable.
Economic shipping typically arrives within 14-21 business days, while Fedex, DHL, UPs shipments may take 10 days, depending on customs clearance. We ship worldwide with insured and tracked delivery to ensure your gemstone arrives safely.
You can reach us via email at info@gemsinternationalauctions.com or through our live chat during business hours (9 AM–6 PM PST, Monday– Saturday).
We accept major credit/debit cards (Visa, Mastercard, Amex), Stripe, PayPal, bank transfers for secure and flexible transactions. All payments are processed through encrypted gateways for safety.
Every gemstone sold on our platform comes with a certificate of authenticity from reputable gemological labs (GIA, AGS, Galaxy or IGI,). You can verify the certification number on the respective lab’s website or contact us for assistance.